Medical Office Admin
The Medical Office Admin is responsible for fostering a strong relationship between the clinic and its medical providers, including patients, and staff.
This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.
The Medical Office Admin is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, and scanning of documentation to patients’ charts.
Primary Responsibilities
- Each Admin will be responsible to check communication and office actions components of EMR at a minimum of twice daily and complete required actions in a timely manner.
- Answer incoming calls for their provider(s), make appointments and place call backs as directed by your assigned provider(s) including patient appointment reminders, if required.
- Call no shows for follow-up action.
- Each Admin will remind patient prior to an uninsured service (if aware a service is to be done) of the associated fee. The Admin will invoice patient using EMR and collect payment at front desk.
- Each Admin will fax off specialist requests and accompanying documents as directed by the provider they have been assigned to-or in urgent cases for ANY provider.
- Each Admin will record the specialist request on EMR and place reminder to do follow-up calls to specialist for urgent request in the EMR and place calls accordingly.
- Each Admin is to record specialist appointments and instructions in EMR; contact patient with instructions and note in patient chart the status of follow up so that all receptionists can answer return calls from patients regarding status of Specialists Appointments.
- Each Admin will process incoming/outgoing mail and specimens.
- Each Admin will work directly with their assigned provider(s) to verify any scheduling conflicts or concerns and address the changes in EMR. If the scope of the change is beyond the Admin capabilities they are to communicate with the Clinic Director.
- Chart transfer will be completed by each provider(s) assigned receptionist.
- Each Admin will call the Med Access Help Desk for their station or for their assigned provider(s) office/exam room. If problem requires extensive support or further IT support, they are to call the RMG Technical Support Person or Clinic Director.
- The Admin will be responsible for the scanning of all incoming correspondence on the days that it is present.
- Each Admin to ensure that their provider(s) examination rooms are fully stocked weekly.
- The Admin will work together will all other receptionists as a team to ensure the operations of the clinic are completed.
The duties listed are subject to change as per the needs of the clinic and will be discussed by the receptionist and the Director of Clinic as changes occur.